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FAQ Topics


Orders

QCheck order status

AYou can check the status of your order at any time by using the Order Status Lookup Tool. If you have a registered account you can check the status of your order by viewing your Order History.

QPre-Orders & Preauthorizations

A

Our payment system is designed to capture the full amount of your order upon successful order submission. For an order to be successfully submitted it must first obtain an authorization code from the bank and then pass the bank's Address Verification System (AVS). If an order is submitted with any billing information that does not match what the bank has on file it may fail the AVS and result in unsuccessful order placement. Supplying the proper billing information will resolve this issue, however any payment authorizations issued by the bank that did not pass AVS will remain as a temporary hold on your account for up to 24hrs. These authorizations are not charges and will not be finalized.

 

If you are purchasing a pre-order it will be considered paid in full upon order submission and the charges will not be delayed before shipment. If you wish to change or cancel your pre-order at any time before the item ships you will be issued a credit for the full amount.

QWhat if my order never arrived?

A

If you received and email notifying you of your shipped order please allow 2-5 business days for it to reach your destination from our warehouse. If the tracking information shows a "delivered" status and you did not receive the product please contact us as soon as possible to initiate a claim with the carrier. If you did not receive an order confirmation or place your order over the phone with Barecat Warehouse representative your order may not have been submitted successfully. Please give us a call to verify successful order placement. Please be advised that Bearcat Warehouse does not approve or decline orders and that is determined by the billing contacts financial institution. If your card was declined or a hold was placed on the funds it could be for one of the reasons below.



* The billing information entered on the order does not match what the credit card company has on file.


* Incorrect card information including name, card number, expiration date, or security code may hace been entered


* Funds were not available for the amount of the charge 

 

Bearcat Warehouse is very concerned about credit card fraud and tries to prevent unauthorized card use. All orders that are shipping to a different location than the bill to address will receive a call from our warehouse prior to shipping. Customers with orders over a predeterminded dollar amount will also receive a call prior to shipping. Until we confirm important information about the card holder your order may be held.

QWhat if an item is missing from my order?

APlease check the invoice that was emailed and/or enclosed with your shipment to ensure everything that was ordered was included. If your shipment contains multiple packages please verify with the carrier's tracking information that all packages have been delivered. If it still determined that an item is missing from your order please contact us as soon as possible to resolve the matter.

QWhat if a part is missing from my product?

A

All of the items we sell are factory sealed (with the exception of optimized/programmed scanners) and should arrive with all original parts. Please refer to the owner's manual and/or the product's page on our site for manufacturer included parts. If it is determined that a stock part is missing from the package please contact us as soon as possible so we may resolve the matter with the manufacturer. In most cases, a replacement will be drop shipped.

QHow can I get a copy of my receipt/invoice?

A

If you lose or did not receive your order invoice please email us at admin@bearcatwarehouse.com to obtain a copy. We will either need your 6 digit order number or the first and last name of the person to whom it was billed to look up the order.

QI have a question about charges on my card. Who do I contact?

A

Please contact our customer service department at 1-877-568-7226 for assistance.

A

Promotions and Coupons

QPromotional Pricing

AIf you place an order at Bearcat Warehouse and the price drops before your order has shipped please contact us and we will honor the new promotional price, however our promotional prices will not be honored outside of the promotion's time frame once an order has shipped.
A

Availability & Pricing

QPrice matching

A

Price match request must be made before the order ships Proof of competitor's price must be shown (email ad, screenshot, company letterhead, etc.) The competitor must be a reputable retailer with a respectable amount of stock for the product.

Bearcat Warehouse does not price match for the following:

 

- Previous/Shipped orders

- Items being sold at auction (e.g. eBay)

- So-called "one-off" sales where a private seller is simply selling 1 or 2 items (e.g. eBay, individual sellers on Amazon Marketplace, etc.)

- Promotional pricing, clearance, open-box, defective, refurbished/reconditioned, or member only pricing

 

Price match is subtotal for subtotal only. Excludes government discounts, taxes, shipping, or coupons

QTaxes

AWe are required by state law to charge sales tax to orders shipping into the state of Maryland. We do not collect sales tax for any other state. If you are in the state of Maryland and are tax exempt please contact us for assistance.

QWhen will my card be charged?

A

Our credit card processor is configured to capture the full amount due upon successful order submission.

QMy order was declined but there is a charge on my Card!

A

If a customer enters incorrect information for their bill to address their bank or credit card company may put a hold on the funds for at least 24 hours. Your order will be placed under a "pending" status and will not process or ship. Holds may take up to 3 business days to be removed. If you did not receive a confirmation notification (including a 6 digit order number) and there is a pending charge on your card after 72 hours please contact your financial institution for assistance.

A

Payment Methods

QAccepted payment methods

A

We accept Visa, MasterCard, American Express, Paypal and Pay with Amazon. We do not accept personal checks.

You may also pay for your order with a money order or cashier's check. Orders purchased with this method may take up to 2 weeks to process. You can do this by adding the item/items you would like to a cart on our site and enter your zip code to calculate the freight charges. Print the cart page and write your name, phone number, and shipping address on it. Mail this along with a money order or cashier's check to

 

Bearcat Warehouse
6030 Marshalee Drive, Suite 721
Elkridge, MD 21075

 

Government purchase orders (PO) may be accepted on a case by case basis. Please contact a representative for more information.

A

Returns & Exchanges

QExchange an item

A

If you are within the 30 Day Money Back Guarantee time frame and would like to exchange your item for a different model simply follow these steps:

 

To Request an RA# from please visit the link below or contact a representative at 1-877-568-7226. Once the RA is approved you will receive an email with further instructions.  

 

Thats it! once your unwanted item is received in our warehouse we will ship your new item. You will be refunded the difference less shipping if the cost of the new item is less than the returned item and charged the difference plus shipping if the cost of the new item is greater.

Return Request Link found below:
http://www.bearcatwarehouse.com/ra-request

QReturn Policy

A

Bearcat Warehouse offers a 30 Day Money Back Guarantee. If you are not satisfied with your order for any reason you may return the item within the 30 day time period for a refund. Refund will apply to physical items only.

QWhen will I receive credit?

A

Credits from returns may take up to two weeks to process from the time your item is received in our warehouse. You will be notified via email as soon as your credit is posted to your account. Depending on your financial institution, funds may take an additional 2-3 business days to become available. If you have not received an email or credit to your account after the two week period please contact us as soon as possible to resolve the matter.

QWhy is my refund less than my total?

ARefunds apply to physical items only--shipping and programming fees are not eligible for return.

QCan I trade in my old scanner for a newer model?

A

Our trade in program is for same model, current model, current scanners only but there are certain exceptions. If you've recently purchased a current model scanner (any of the models we currently sell on our site) and wish to upgrade to a newer model please contact a Bearcat Warehouse representative. Upgrade eligibility is determined on a case-by-case basis and is subject to the following requirements:

*Scanner must be in proper physical working condition
*All parts, pieces, manuals, and original box must be present and in tact
*Item(s) cannot have any repairs, modifications, or hardware upgrades

A

Product Support

QExtended Warranty

AUniden offers a 1 year limited parts and labor warranty for their products, but after the manufacturer's warranty expires you will have to pay out of pocket for any repairs or replacements if your unit malfunctions. Our Extended Warranty will cover you for an additional year.
A

Presales Questions

QWhich scanner should I buy

A

Police Scanners let you monitor radio systems being used in and around your community. Depending on the model, you can hear police, fire, ambulance, car racing teams, weather spotters, and more. The model you want to buy will depend on what kind of things you want to hear and whether you want a portable scanner, a scanner to mount in your vehicle, or scanner to keep at your home or business. But more importantly it will depend on the technology being used in your area. If you are unsure which radio technology is being used in your area give us a call and we'll check it out!

 

For additional information please visit the link's below

 

Part 1
http://www.bearcatwarehouse.com/blog/which-scanner-part-1/

Part 2
http://www.bearcatwarehouse.com/blog/which-scanner-part-2/

Part 3
http://www.bearcatwarehouse.com/blog/which-scanner-part-3/

QWhat is Optimization?

A

Optimization is an in-house service we offer for the "HP scanners" (Homepatrol-1 & 2, BCD436HP, and BCD536HP) in which we preform the lastest firmware/database updates, complete the initial setup, and create a favorites list of public safety channels for the selected county/counties. You're ready to go right out of the box!


If you have already purchased a Home patrol series unit your in luck! We can program an SD card for your homepatrol scanner and ship it to you. Please visit the link below for idditional inforamtion:

https://www.bearcatwarehouse.com/preprogrammed-sd-card.html

QWhat is county programming?

A

County Programming removes the guesswork, tedium, and frustration from manually programming your scanner for your area. Our programming department will preload your selected county/countie's public safety frequencies so all you have to do is turn it on.

QWhats the difference between county programming and optimization?

A

Optimization applies to zip code (HOMEPATROL) based scanners only and is preformed same-day before your order ships*. County Programming is preformed on all other PC programmable scanners that require meticulous frequency entry and setup, which may add up to 5 business days to your order processing time.

QWhat is the extended warranty?

AUniden offers a 1 year limited parts and labor warranty for their products, but after the manufacturer's warranty expires you will have to pay out of pocket for any repairs or replacements if your unit malfunctions. Our extended warranty will cover you for an additional year.
A

Shipping & Delivery

QWhen will my Order ship?

A

Orders placed before 3pm EST will ship the same day, unless County Programming is purchased, a backordered item is purchased, or we require order verification before shipment. Orders placed after 3pm EST will be shipped the following business day. For example, if you place an order at 5pm EST on Tuesday your order will ship Wednesday but if you place your order at 3:30pm EST on Friday it will ship on monday.

QHow will I know it shipped?

AWhen your order has been marked as shipped you will automatically be emailed an order update containing tracking information. You can also check the status of your order at any time by using the Order Lookup Tool or by viewing your Order History in your account.

QHow long will my shipment take?

AShipment times vary based on shipping address and the shipping rate selected at checkout. UPS Ground delivery times range from 1-6 business days based on your location relative to our warehouse. Next Day Air and 2nd Day Air are available for expedited shipping but please keep in mind that UPS does not count Saturday or Sunday into their time tables. For example, if you place your order before 3pm EST on a Friday with NEXT Day Air shipping you will receive it on Monday.

QWhat if my order status says "Back ordered"?

A

Some items that are out of stock may be ordered with the understanding they are on back order and will be shipped out as soon as they arrive. Back order situations usually last no longer than one to two weeks, but unexpected conditions such as customs issues or parts shortages may cause unexpectedly longer delays. If an item is factory backordered you will receive a call from our warehouse to remind you and offer the chance to keep the order, exchange item or cancel. Orders on back order are put on the highest priority for shipment.

QWhat if I need to change the shipping address?

AWe strongly encourage customers to verify all order/address information is correct before the order is placed but we understand that mistakes do happen. If you need to change an address you may do so up 3pm EST on the day it is to ship at no extra charge. If your order has already shipped and an address correction is needed to complete your shipment by UPS you will be charged the additional freight to the original credit card used for your order.

QWhat if I refuse my shipment?

ACustomers are responsible for covering the returned package freight cost that UPS imposes plus the original shipment cost. If the order was placed with a free shipping promotion the shipping cost that we covered for you plus the returned package freight cost will be charged. There will be a 25% restocking fee on all refused orders.