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Frequently Asked Questions

FAQ Topics


Q Check order status
Q Pre-Orders & Preauthorizations
Q What if my order never arrived?
Q What if an item is missing from my order?
Q What if a part is missing from my product?
Q How can I get a copy of my receipt/invoice?
Q I have a question about charges on my card. Who do I contact?

Promotions and Coupons

Q Promotional Pricing

Availability & Pricing

Q Price matching
Q Taxes
Q When will my card be charged?
Q My order was declined but there is a charge on my Card!

Payment Methods

Q Accepted payment methods

Returns & Exchanges

Q Exchange an item
Q Return Policy
Q When will I receive credit?
Q Why is my refund less than my total?
Q Can I trade in my old scanner for a newer model?

Product Support

Q Extended Warranty

Presales Questions

Q Which scanner should I buy
Q What is Optimization?
Q What is county programming?
Q Whats the difference between county programming and optimization?
Q What is the extended warranty?

Shipping & Delivery

Q When will my Order ship?
Q How will I know it shipped?
Q How long will my shipment take?
Q What if my order status says "Back ordered"?
Q What if I need to change the shipping address?
Q What if I refuse my shipment?